Sunday, October 14, 2012

Mangalore: India Post Conducts Business Meet, Interaction with Customers

Mangalore, Oct 13: The Indian post organized a business meet at their head office here in Pandeshwar on Thursday October 11.

The business meet also turned out to be a grievance meet as many of the customers came forward with their woes placing deficiency in postal services.

Speaking on the occasion, Harish TB, manager of speed post briefed on the services provided by Indian post. He said the main aim of the business meet was to create awareness among the people on the postal services.

Marking its history for 150 years, Indian post has been upgrading and adding new services depending on the customer needs at affordable cost, he added.

Services like speed post, express parcel post mainly for the corporate sector with large volume of parcels, business post, bill mail service, direct post, e-post, IMO (instant money order), logistic post (parcel beyond 35 kgs with door to door facility), e-payment, media post, retail post, new pension scheme (18 to 55 years), postal life insurance and many others are being offered, he said.

Customers also came forward to place their grievances during the meet.

Prakash Bhat, one of the customers, said that the postal services are lacking in various aspects. Despite providing a number of services at affordable costs, it lacks efficiency in operation, he alleged.

Bhat said that there is delay in delivery of speed post, insufficient postal orders, poor operations at the post office and many others.

Another customer stated that a consignment worth Rs 1.5 lac sent by him has been misplaced.

In response to this, Chandrashekar K, senior superintendent of post offices assured its customers with return of the cost for their lost articles. Sometimes there is a delay in speed post as the postmen are not guided properly, he added.

He also assured customers to expect the best services in the future.

Maxi G Pinto, KRN Moorthy, senior post master, Laxminarayan, Harish TB, Purandar, Niranjan and other officials of the Indian post were present.

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