LETTER ADDRESSED TO THE HON`BLE MINISTER, COMMUNICATIONS & IT ON MISERIES AND UNTOLD SUFFERINGS FACED BY THE STAFF IN CBS &CIS ROLLED
OUT OFFICES THROUGHOUT THE NATION – IMMEDIATE AND PERSONAL INTERVENTION
REQUESTED TO REIN IN THE SITUATION.
No.
PF-35/CBS/2016 Dated: 20th January, 2016
To
Shri Ravi Shankar Prasad,
Hon`ble Minister, Communications & IT,
Government of India,
New Delhi-110 001
Sub: Miseries and untold sufferings
faced by the staff in CBS &CIS rolled out offices throughout the nation –
Immediate and personal intervention requested to rein in the situation.
With due respects
and profound regards, we are perforced to bring the following to your kind
notice for your immediate intervention and to halt the hasty exercise without
minding the adverse effects in implementing the CBS and CIS by the
administration in the Postal department.
At the outset, we wish to make it
clear that we are not against to the modernisation of the postal service and we
are welcoming the recent changes taken place in the department in the arena of
modernisation. In fact, it is the postal service that only modernize without
engaging any experts or other agencies with the fullest cooperation and optimum
utilization of the staff particularly the Postal Assistants called as Systems
administrator with their personal knowledge which they already acquired in the
computer oriented operations. Even today the same officials only attend faults
and servicesby releasing so many patches to the software and maintain properly whenever
required and not depending the agency services and without any extra
remunerations.
Now, ahasty exercise is being
carried out by the department and CBS migration is undergoing in large no. of
offices in many Circles without minding the capacity of the network and the
peripherals available in the offices. Till time more than 6000 offices are
rolled out to CBS, due to the pressure exercised by the Department in haste.
Because of such anunrealistic fast approach, the end users at the
Counter area are affected very badly, and the public are also suffering a lot.
Whereas, in Banking Sector, when
such migration is undertaken, it has been carried out in a phased manner; for
example, in SBI, the leader in Banking sector, the migration was made only in
100 branches at the first year and so on.
It is the known fact that the staff
are suffering and struggling with the outdated computers and peripherals, which
were purchased during the year 2000 to 2005 that is at the time of introduction
of computer in the post offices and no adequate funding has been made so far to
replace or substitute them till date and as a whole the Department is
surviving with very old outdated hardware. Even proper up gradation of CPU has
not been made in many areas and the Software loaded is upto Windows XP, almost
in most of the offices. Finacle can be loaded only with Windows 7
and hence the officers at ground level are pressurized
to use pirated version of Windows 7, which is totally illegal and
leads to legal litigation from Microsoft. The staff are compelled
to work in the outdated mode with pirated software, resulting in non-operation.
The MOU made with M/s Sify, for network
integration is limiting to low bandwidth such as 128 Kbps to 256 Kbps in single
and double handed offices, and 256 kbps to 512 kbps in ‘A’ class to LSG offices
resulting in sluggish connectivity and takes hours together to transform the
data. This results in hang over and the transactions could not be able to be made
at the instant, as the Department expects. It requires at least 1 to 4 Mbps and
M/s Sify refused to increase the bandwidth now. Despite these facts were
brought to the notice of the Secretary, Department of Posts several times,
still there is no action to upgrade the bandwidth to the existing needy offices
but going on introducing CBS in new offices and creating the problems further.
End of day process cannot be made
after validation/supervisor verification and the staff has to wait for the nod
from the Infosys, even after midnights on several days and at times it can be
made on the next day morning. Even the women employees are compelled to
complete the EOD process in midnights and their husbands or wards
waiting till midnights to carry home. They could not attend even their family,
personal and social obligations, resulting in loss of mental balance, family
problems, stress and social problems. There is no safety and security for the
women employees leaving the office by late nights, especially in rural areas,
where there is no transportation available. It is our responsibility to ensure
the safety and security of the women employees and no untoward incident should
be allowed to happen as in case of Jyoti Singh Pandey of New Delhi.
Even the Help desk provided is not
answering and the end users are taken to task and receiving brick bats
from the irate public. This results in closing of accounts in
large numbers that too, can be made not on the date of
presentation but after few days and our
Department loses large chunk of customers, because of the
miscalculations, wrong estimations and over ambitious stand of the
bureaucrats. If the particulars about the closure of accounts by the public in
the CBS introduced offices is collected, it will establish our concern about
the service.
Consequent to the increase in large
number of Post Offices on CBS, it was observed for the past four months that
the Data Centre Closure process is executed during day time that too during
peak Counter hours. This results in slow accessibility of Finacle throughout
the country. Irrespective of bandwidth, the Finacle slowness has been
experienced in all Post Offices in the recent past. This affects the public
services very badly during the peak hour viz.from 11.00 am to 03.00
pm on daily basis.
Further, due to Finacle slowness,
the most affected operation is the Cheque Clearing operations. The
Clearance House sends the images of the cheques to the Head Offices at around
08.00 am in the morning. The onus of furnishing the information pertaining to
Bounced Cheques, that too before 11 am to the clearing house, lies on the
respective Head Offices. If the information pertaining to Bounced Cheques
is not received before 11.00 am from the concerned HOs, the entire amount of
Inward Clearance cheques are deemed to be CLEARED by the clearance house.
This leads to encashment of bounced cheques, the responsibility of which
lies on the shoulder of the poor officials and they have to face
contributory negligence recoveries.
Since from the day of the first
migration, the staff unions are complaining about the deficiency in services
provided my M/S Infosys Ltd, especially facing enormous problems in the Finacle
Software, besides bandwidth, network, transmission and Server problems. On each
and every occasion or from the day we are complaining at all levels, there is
one word reply that, everything will be set right and put into rails one by one
as this is only the transition period and everybody should bear with, in the
interest of the Department. This is the saying mooted out and spread
everywhere, from top to bottom. Now the 2 years Contract period for total
the implementation is nearing completion and there is no sign of improvement
and the problems persist and aggravate everywhere. It is most unfortunate to
mention that the postal employees are all bearing with all these hardships and
sufferings, in the interest of M/S Infosys.
Because of all these deficiencies the Department not only
losing the customers, besides there is huge loss of man days
and due to non-operation there is huge loss of money. This
should be compensated with. There is a penalty clause in the Contract for
deficiency in service. Instead of pulling the poor ground level officials, the
application of penalty clause may perhaps be considered and applied on the
service providers’ viz. Ms. Infosys and M/s Sify. It is reported that India
Post has undertaken the project for switching over to Core Banking
Solution platform with a total project outlay of Rs.800 crores.
Hence, in the interest of the Department, we request the Hon’ble Minister for
Communication to pursue with, on the direction, in order to pull the vendor and
to save the customer services, the image of the Department and the public
money.
The following are the few examples the staff facing
across the counters which have not been attended by the department but
expanding the problems to more offices in the nation.
1. Connectivity is the
major problem which is damping the image of the Postal Department.
2. Slowness & non
accessibility of Finacle server affects the day to day work. (Each and every
transaction getting an error message “COULD NOT CONNECT THE SERVER”, “SERVER IS
NOT ACCESSIBLE”, “PLEASE CONTACT YOUR ADMINISTRATOR”, “WEB PAGE COULD NOT OPEN
THIS PAGE” etc.,)
3. “USER ALREADY LOGIN”
problem is occurring very often. In single handed offices System Administrator
should alone rush and resolve this problem.
4. Even in first attempt an
error message “USER ID IS LOCKED. PLEASE CONTACT ADMINISTRATOR” and could not
able to access the finacle. “CSAC” menu only authorized to CPC. SO that they
can only reset the user ID. ‘CSAC’ menu option may kindly be provided to
Divisional SPO or concerned System Administrator.
5. Report option not
working properly.
i)
E.g, There is no provision to generate/print SSA LOT
ii)
Certificate numbers not shown in the KVP/NSC certificates daily
issue report
iii)
Sometimes MIS & SCSS account numbers not shown in the LOT of
counter transactions
iv)
There is no provision to print the previous days LOT,
Consolidation, KVP/NSC Issue & Discharge journals, SB automatic credit
report etc.,
6. Total menus available in
the Finacle not educated to all the officials. (Like CMRC, HABI, HPSP etc.,)
7. Inadequate training to
the officials. Online training not given to the officials at the time of the
training period. All the training were given to theoretically not practically
(Eg., Agent transaction, Certificate discharge, Inventory movement etc.,)
8. SOL/Role change not
effectively used by the administrative level. Whenever PA of the CBS counter
proceeds on leave in his user ID working with other officials.
9. Some POSB rules are
blindly violated in the CBS Finacle software. Eg., RD account can close even on
the same day of opening, not bothering about the eligible date of birth for SSA
account etc.,
10. No clear cut ruling
about the other SOL transactions whether we can update the pass book entry of
other office?
11. Changing of rules very
often. Officials could not able to update the current rulings.
12. Even modifying the CIF
ID no message received for deposit and withdrawal.
13. Deposits and withdrawals
allowed to Supervisor option also. This cause to verify the transactions. Other
office supervisor only can verify these transactions.
14. If someone office
transaction verified at other office that particular transaction shown in the verified
office’s LOT not in the transaction performed office’s LOT.
15. Certificate numbers not
shown while issuing KVP/NSC certificates.
16. There is no option to
reprint the certificate. If one forget to print the certificates there is no
provision to print the same in future.
17. In the cheque clearing
option facing much difficulty to find out the bank code, branch code, POSB
cheque option not available in the said menu.
18. “ALREADY SESSION
AVAILABLE” error message shown frequently.
19. BAT & DLT not shown
in CBS Finacle.
20. If any withdrawal done
no provision to block such amount till verifying the said transaction. There
may be chance to withdraw the amount by using ATM card. In banking sector if
any amount withdrawn such amount will be blocked and cannot withdraw by using ATM
card.
There is not
tangible action either by the department or by the vendors so far. Based on the
above, our Union requests the Hon’ble Minister of
Communications that
i)
to stop such unmindful migrations into CBS/CIS immediately
till settlement of the problems reported ;
ii)
to provide adequate infrastructure to the ground level
offices, such as replacement of systems, computer peripherals , UPS,
battery, printers etc. immediately;
iii)
to improve the bandwidth of sify network at least to the
level of 512 kbps in single handed offices and to the level of
4Mbps in Head Post offices ;
iv)
to centralize the EOD process at CPC level in all circles and to
relieve the official at ground level after completion of validation
process , without late night detention ;
v)
to centralize the cheque clearance work at CPC level,
since it is now under CBS ;
vi)
to ensure the operation of CBS without
interruption/slowness during peak hours to cater the
need of the common public .
As we have no positive response from
the department to mitigate the sufferings of the staff deployed in the CBS
introduced offices and as an act of adding fuel to fire, the department
unmindfully is introducing the CBS in the remaining offices and losing the customers
as well as causing mental torture to the officials, we have no other alternate
except to bring these facts before the Hon’ble Minister and seeking his personal
intervention to create a congenial and calm working atmosphere and ensure a
correct and well planned expansion of CBS further in the Department of Posts.
May we request your response, Sir,
[
With Profound regards,
Yours sincerely,
(R. N. Parashar)
Secretary General (NFPE) &
General Secretary (AIPEU Gr.-C)
