Syllabus for Departmental Competitive Examination for the post of Post Master Grade-I in Post Offices

The examination for Postmaster Grade – I will consist of two papers of 100 questions; 90 minutes duration each. The questions will be on the pattern of objective type Multiple Choice Question (MCQ).
2. Syllabus for these two questions papers is given as under:
PAPER – I
(i) Customer Service & Grievances
a) Post Office Guide – Part I
b) Compendium of Processing and Disposal of Public complaints
c) Knowledge about DOPG, DOARPG and RTI cases
d) Consumer Forum/Post Forum/Citizen Charter
e) Central Civil Services (Classification, Control & Appeal) Rules,
f) Conduct Rules
g) General Financial Rules
(ii) Postal Operations
a) Postal Manual Volume V
b) Postal Manual Volume VI (Part I, II & III)
c) FHB Volume II
d) POSB Manuals (Volume I, II and III) OR compilation of POSB Manual Volume I & II written by Kawaljit Singh, AD (FS) Department of Posts
e) Project Arrow-Blue Book
PAPER – II
a) a)Knowledge of products and services of Departments of Posts
b) b) Marketing: Principles of marketing assessment of related products and services
c) c) PLI/RPLI, Post Office Insurance Fund Rule, outline knowledge about Insurance Schemes, Mutual Fund and other financial products and services in the market.
d) d) General Awareness and current affairs including general mental ability test covering logical reasoning (verbal and non verbal), numerical analysis (arithmetic) and basic mathematical equations and statistical tools like mean, median, mode, graphical representation of data, comprehension and basic language skills.
e) e) General principles of technology;
f) f) Basic technology requirement – computer, server, laptopg) g) Connectivity of computers